Depending on the service contract available for the device, it also automates support request creation for issues that are detected.NOTE: Upgrade to Secure Connect Gateway – Application Edition is enabled only from SupportAssist Enterprise version 2.0.70 or later. This telemetry is used by Dell technical support to provide a proactive and personalized support experience. Based on the device type or model, Secure Connect Gateway automatically collects telemetry from the device when an issue is detected.
SupportAssist Enterprise and Secure Remote Services capabilities are now part of Secure Connect Gateway. Connect your devices to Service Intelligence using Secure Connect Gateway-an enterprise monitoring technology that is delivered as an appliance and a stand-alone application.
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